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Our Business and Society
Our focus on acting responsibly and with integrity is not new. It is a philosophy that we have always striven to apply in the way we work. This is not only 'the right thing to do', it also makes sound commercial sense. If we behave responsibly, customers, employees, shareholders and regulators are more likely to trust us. Trusted companies are successful companies.
Our current strategy has been developed after widespread consultation with our stakeholders. That dialogue continues to ensure that our approach reflects their individual concerns and priorities.
Although our business is founded on the seemingly simple activity of collecting and managing funds, we operate in a complex environment. Serving over 20 million customers and with a presence in 23 countries, we have a wide-ranging social impact and we are influenced in turn by prevailing socio-economic conditions. Governments and regulatory frameworks are other significant influences, as are the global social and environmental issues that we seek to address through our corporate responsibility programme.
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