Shareholder FAQs

Equiniti Shareview contains useful information about your UK shareholding as well as some frequently asked questions.

Capita Corporate Registrars Plc contains useful information about your shareholding on our Irish Branch Register as well as some frequently asked questions.

JPMorgan contains useful information about your Prudential ADR shareholding. If you have any questions about your Prudential ADRs, please contact JP Morgan.

How do I change my home address on my share certificate?

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Please fill out a Request for Change of Address Form and send it by post to Equiniti. If you hold shares in joint names, the notification to change address must be signed by the first named shareholder. Equiniti will be able to help you with any questions you may have about completing the form.

What should I do if I get married or change my name?

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You should notify Equiniti in writing of any change to your name, providing documentary evidence, such as a copy of your marriage certificate or change of name by deed poll and enclose your share certificate for amendment. If you need un-cashed dividend cheques to be reissued in your new name, please also include them in your envelope.

My share certificate has been lost or stolen. What should I do?

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If you lose your share certificate, or it has been stolen, you should inform Equiniti immediately. A record of the missing share certificate will be made to prevent it being used and a letter of indemnity will be sent to you to sign. In signing this indemnity, you are confirming that if the missing share certificate subsequently comes to light, you will return it to Equiniti to be cancelled. This is to protect Prudential from possible misuse of your certificate while it is not in your possession. A replacement certificate will then be sent to you. There is a charge for this service, so we advise you to keep your share certificates in a safe and secure place.

Can I receive my shareholder documents electronically?

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Yes, simply logon to Equiniti and register your preference. You will then be notified when we mail out documents to shareholders and be directed to where you can pick up the documents electronically.

Can I have my dividends paid directly into my bank or building society account?

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Yes, providing you have forwarded the relevant documentation to Equiniti. If you wish to receive your dividends this ways, please contact Equiniti who will send you the relevant documentation. Payment of dividends in this way avoids the risk of loss in the post, or otherwise. It also saves you the trouble of taking or sending cheques to your bank or building society, avoids delays as the dividends are credited on the due date and you will still receive the tax credit voucher at your registered address.

I haven't received my last dividend cheque. What should I do?

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Please contact Equiniti, who will investigate the reason for non-receipt. You may wish to have future dividends paid directly into your bank or building society account. See above for details.

I have found an out of date dividend cheque. What can I do?

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Prudential dividend cheques may be cashed within twelve months of issue. After this time they need to be reissued. You can do this by returning the cheque to Equiniti. To avoid this problem, you should consider having your dividend cheques paid directly into your bank or building society account. See above for details.

Can I take my dividend in shares?

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Prudential currently operates a scrip dividend scheme which enables you to increase your shareholding in Prudential plc by electing for your dividends to be paid in shares. A description of this service is found in the SCRIP dividend booklet, and you can elect to receive shares by filling out a SCRIP dividend mandate and returning it to Equiniti.

I am receiving two sets of Prudential communications. How can I stop this?

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Sometimes if shares are bought at different times the registration details given to Equiniti might differ slightly on each occasion (e.g. Mr Luke S Whyte or Mr Luke Whyte). This can result in our Registrar opening two accounts with slightly different details. This in turn leads to a dividend cheque being issued in respect of each account each time a dividend is paid, and the duplication of other shareholder communications. If your shareholding is duplicated in this way, please contact Equiniti who will send you an account combination form for you to complete and return to them.

When is the next dividend paid?

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Prudential normally pays dividends twice a year, usually in May and October. Please refer to the Dividend Information section of our website for the latest dividend calendar.

My partner, or relative, has passed away. What should I do about their shareholding?

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Please contact Equiniti at your earliest opportunity. They will assist you with the documentation required and be able to make the process as straightforward as possible for you.

How do I transfer my shares?

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At some point you may wish to transfer some or all of your shares to someone else (for example your partner or a member of your family). To do this you will need to complete a Stock Transfer Form. This form should be fully completed and returned with your share certificate representing at least the number of shares being transferred. Equiniti will then process the transfer and issue a balance share certificate to you if applicable. Equiniti will be able to help you with any questions you may have about completing the form.

How can I check my register details?

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You can log onto Equiniti Shareview where you will be able to check your details, including your shareholding, dividend payments and various transactions. The service is secure, free and easy to use. You will need your shareholder reference number to access this service: this can be found on your share certificate or from a dividend tax counterfoil. You will be asked to select your own PIN and a user ID will be posted to you.

How do I buy and sell Prudential plc shares?

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You can do this through a stockbroker or your bank. The Company's Registrars, Equiniti, offer a postal dealing facility for buying and selling Prudential plc ordinary shares. They also offer a telephone and internet dealing service, Shareview, which provides a simple and convenient way of selling Prudential plc shares. For telephone sales call 0870 850 0852 between 8.30am and 4.30pm GMT, Monday to Friday, and for internet sales log on to Equiniti Shareview.

How do I contact Equiniti?

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They can be contacted at: Equiniti Limited, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA Telephone: 0871 384 2035 Textel: 0871 384 2255